Shipping policy
At Marabella Natural Skincare, we are committed to ensuring a seamless and efficient shipping experience for our valued customers. Please review our shipping policy below:
-
Processing Time: All orders are processed and shipped within 3 business days of receipt, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with tracking information.
-
Shipping Methods: We offer economy shipping and standard shipping for all orders within the United States. Expedited shipping options may be available for an additional fee. Please contact us at marabellasoaps@gmail.com for expedited shipping inquiries.
-
Shipping Rates: Shipping rates are calculated based on the weight and destination of your order. Shipping costs will be displayed at checkout before you finalize your purchase. Free shipping may be available for orders above $60.00 in USA, as indicated on our website.
-
Delivery Time: Delivery times vary depending on your location and selected shipping method. Standard shipping typically takes 3-4 business days and economy shipping typically takes 5-8 business for delivery within the contiguous United States. Please note that delivery times may be longer for orders shipped to Alaska, Hawaii, or international destinations.
-
Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimate its delivery date. If you have any questions or concerns about your order's status, please contact us at marabellasoaps@gmail.com.
-
Shipping Restrictions: At this time, we only ship within the United States and some selected countries. We do not offer international shipping. Additionally, we are unable to ship to P.O. boxes or APO/FPO addresses.
-
Shipping Updates: We strive to provide accurate and timely shipping updates to our customers. However, please note that shipping carriers may experience delays or disruptions beyond our control, especially during peak seasons or unforeseen circumstances. We appreciate your patience and understanding in such situations.
-
Shipping Address: Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us as soon as possible.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at marabellasoaps@gmail.com. Our customer service team is here to assist you and ensure that your shopping experience with Marabella Natural Skincare is nothing short of exceptional. Thank you for choosing us for your skincare needs.